Customer-centric professional with a successful track record of delivering outstanding customer service. Expertise in resolving product inquiries, managing orders, and effectively handling escalations to ensure customer satisfaction. Proficient in CRM systems and a strong ability to drive process improvements and deliver measurable results.
Oct 2023 - Nov 2024
• Assisted customers for queries related to iGaming services, including account opening, Deposit and Withdrawal Process, promoted various bonus. • Skilled in using Customer Relationship Management (CRM) software to track customer interactions, manage workflows efficiently. • Promoted related products and services, contributing to revenue generation while addressing customer’s needs.
Jan 2023 - Oct 2023
• Provided prompt customer support for queries related to iGaming services, including account issues, game rules, and deposit/withdrawal processes through multiple communication channels (live chat, whatsapp, facebook). • Maintained a high level of professionalism and understanding of iGaming products, regularly updating knowledge on new games and platform updates. • Contributed to achieving customer satisfaction KPIs such as CSAT and response time, consistently maintaining a player-centric approach. • Addressed and resolved player complaints regarding betting outcomes, promotions, and bonuses, ensuring adherence to company policies.
Major Subject.: Computer Science & Engineering (CSE)
Pundra University of Bangladesh, Rajshahi